Refund policy

We accept Visa and MasterCard. Payment can only be made using a credit or debit card. Payment is deducted upon order confirmation, and you will not be charged an amount exceeding what you approved at checkout.

You are entitled to a 60-day refund policy (standard policy is 14 days). This period begins from the date you receive your order. You may return a product within 60 days of receiving it, provided it is in the same condition as received and in its original packaging.

If you wish to return one or more purchased products, please contact us:

Email: hello@joypaws.co (we reply within 24 hours)

How to Start a Return

Contact Customer Support within 60 days of receiving your order:
Email: hello@joypaws.co

1. Request an RMA (Return Merchandise Authorization) number.
2. You will receive a prepaid return label. Print and affix it to your package.
3. Clearly write the RMA number on the outside of the package.
4. Send the opened or unopened product back to the address below within 60 days of receipt.

Return Address
NEXA AD SERVICES LLC
885 Tahoe Blvd, Incline Village, NV 89451, USA

Refunds

• Once received and verified, a refund will be issued to your original payment method.
• Refunds typically post within 3–5 business days, depending on your bank.

Contact us
NEXA AD SERVICES LLC
885 Tahoe Blvd, Incline Village, NV 89451
Mon–Fri 9–5 ET
Call: +1 346-214-3295
Email: hello@joypaws.co

Billing Descriptor
Here is how charges from Joypaws will appear on your banking app:
JOYPAWS* JOYPAWS.CO