Our US-based support team is here to help. You can reach us by: Email: hello@joypaws.co; Phone: +1 346-214-3295; Customer portal: log in anytime to manage orders and submit requests; Mailing address: NEXA AD Services LLC, 885 Tahoe Blvd, Incline Village, NV 89451. We aim to respond to all emails within one business day.

We ship via UPS and other trusted US carriers. Once your order leaves our warehouse, we'll email you a tracking number so you can follow your package every step of the way. You can also view tracking anytime by logging into your customer portal.

All orders ship from our US warehouses. Orders are typically processed within 1–2 business days, and most US deliveries arrive within 3–6 business days. You'll receive a confirmation email with tracking as soon as your order ships.

Yes. All transactions are processed through encrypted, PCI-compliant checkout, and we never store your full card details on our servers. We accept all major credit cards and trusted digital wallets, so you can check out with confidence.

Your purchase will appear on your statement as JOYPAWS* JOYPAWS.CO.

You can cancel anytime — no fees and no hassle. There are three easy ways: Customer portal: log in and manage, pause, or cancel your subscription in a few clicks; Email: hello@joypaws.co; Phone: +1 346-214-3295

Your order today is protected by our 60-day money-back guarantee. If you don't notice a positive difference in your dog's well-being, or if you're simply not satisfied for any reason, just reach out within 60 days. We'll issue a full refund of your purchase price. Refunds are returned to your original payment method, typically within 5–10 business days of approval.

If your tracking stalls, your package arrives damaged, or it doesn't show up, reach out to hello@joypaws.co and we'll make it right — whether that means a replacement or a refund. We stand behind every order we ship.

Yes. Joypaws is operated by NEXA AD Services LLC, a US company based at 885 Tahoe Blvd, Incline Village, NV 89451. Our products are shipped from US-based warehouses, and our customer support team is US-based as well.